Delivery & Returns
We understand that from time to time you may wish to return a product to us.
We have created this 30 days returns policy to enable you to return products to us in appropriate circumstances.
This returns policy applies to customers irrespective of your geographical location.
This policy does not affect any statutory rights you may have such as consumer rights under the Consumer Protection Distance Selling Regulations 2000.
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
(a) We receive the returned product within 30 days following the date of purchase of the product;
(b) The returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
(c) You comply with the returns procedure set out below; and
(d) None of the exclusions set out below apply.
In order to take advantage of your rights under this returns policy, you must:
If your goods arrive to you damaged or are otherwise faulty, please contact us within 3 days of receipt of the goods. Please keep the goods and all packaging in the same order that they arrived. We will arrange for the return of the damaged goods and for replacements to be sent to you.
It is the customer's responsibility to ensure that all products are suitably packaged in order to prevent damage during return shipping. The customer must not write on or attach labels to the product being returned; otherwise, the return may not be accepted if it is returned as 'Unopened Product'.
A copy of the original packing slip or invoice, or other proof of purchase, must be included with the returned product. If such proof of purchase is not provided with faulty goods, we may only be able to offer a replacement product, and not a refund or credit
Products returned under this policy must be sent to:
The Design Company and address that the original parcel was sent from.
You will be responsible for paying postage costs associated with returns under this policy.
The following kinds of products may not be returned under this policy:
(a) Any product made to your specification;
(b) Any product made to order;
We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy including the original delivery charges and excluding the costs of returning the product to us.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
We will process the refund due to you as soon as possible and, in any event; within 30 days of the day we received your returned product.
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
(a) We will not refund or exchange the product;
(b) We may retain the returned product until you pay to us such additional amount as we may charge for re- delivery of the returned product; and
(c) If we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
Our full name is Wall-Library Ltd.
Our registered office is Fernie House, Shangton Road, Tur Langton LE8 0PN
Our company registration number is 7858534
Our email address is email@example.com
Our VAT number is 127 5278 05